Политика за доставка
How long is the shipping time?
We usually deliver immediately available items within 5-10 working days.
What are the shipping costs?
The shipping cost 9,99 euro for order under 100 € (ЕUR). When your order is more than 100 euro the shipping is free.
What can I do if I receive a damaged item?
In case an item that has been delivered by us does not match your expectation in any way, you can return it by using the return slip, stating the reason for return. All the relevant information regarding returns can be found under »How do I return an item?«. We will return the order value through the same payment method that the order was paid with as soon as the package has arrived and been examined.
Can I change my delivery address after completing an order?
We hope you understand that we are not able to change your Incognitto delivery address for an already completed order. Since orders are processed immediately, we cannot guarantee a timely change of information. In the event that your registered shipping address cannot be located or that your package cannot be delivered, the package will be sent back to us. After the package has been returned and checked, the respective credit will be transferred via the chosen method of payment.
Which countries do you deliver to?
Orders via our website can be delivered to countries for now only located in Europe. You can check the list of countries during checkout.
Delivery Company
UPS Express Courier
How can I track my order?
Due to technical issues, we are currently not providing a tracking link. However rest assured as all orders are usually delivered in 5-10 working days. If it is not delivered in 4 weeks, feel free to reach out to our customer service via our contactform at incognitto.eu/h/contact, we will be happy to help you out.
If you have any question about the delivery status of your order you can contact us and we will gladly give you the information you need.
What is a partial delivery?
It is important for us to ensure that the items you order arrive as quickly as possible. In the rare event that an item is unavailable for two days, we can ship your order in partial deliveries.
In this case, items are shipped separately. By taking this measure, we ensure that you receive the available products as soon as possible.